FAQ

Everything you need to know so you can use Hotel Cloud like a pro!

 

1. What makes Hotel Cloud so unique in the market?

Hotel Cloud is the only system in the current market that integrates revenue management with direct marketing. We offer a new insight into your bookings, thanks to our advanced machine learning algorithms, presenting all your data in an easy to use dashboard, a friendly format for all skill levels to easily interpret.

2. How many certified integrations does Hotel Cloud have?

Hotel Cloud has a dedicated team to ensure our solution is compatible with the most widely used Property Management Systems (PMS) globally. So whatever PMS, you can rest assured that we will connect

3. How will Hotel Cloud make a difference to my hotel and why do I need it?

80-90% of all hotels do not use a revenue management system or do so in a very basic rate adjustment manner. We say “You’re missing out!”

Revenue managers and operators will spend at least 2 hours a day compiling reports, then a further hour interpreting and then finally making the decisions to react. Imagine a day where you skip the reporting, interpreting and just move to the reaction, let a system do all that for you instead.

Due to easy view reports, the integrated rates shopping and the clear revenue performance, Hotel Cloud’s clients have reported a better control over peak activity and improved occupancy during off-peak periods. Hotel Cloud will tell you when a customer is searching before they even book, gives you direct control to your customer.

Allow operators to price, manage inventory, shop customer rates and drive demand where business needs a little digital marketing focus.

4. Will Hotel Cloud replace my revenue manager?

Hotel Cloud is created by hoteliers who manage and operate hotels with revenue managers and some hotels without. The concept was born to enable owners and operators with a range of users to adopt and capitalise revenue efficiently with all the tools at your fingertips. The concept is not there to replace revenue managers but if you don’t have one, Hotel Cloud can be configured into a virtual revenue manager.

5. Does Hotel Cloud need time to learn a new hotel’s market?

Unlike most revenue systems out there Hotel Cloud is built in a way to plug in and be ready for use, the data available is instant; the algorithm is intuitive and flexible to ensure your hotels market is quickly modelled and the revenue automation capabilities are available for use.

Training is offered for all new users and regular online tutorials are also available. Hotel Cloud’s clever design makes it very easy to view and understand.

6. How much does Hotel Cloud cost?

We offer a variety of affordable packages and price based on your hotel room size, everything from marketing, forecasting, business intelligence and pricing systems to full advanced revenue management solutions.

Please contact us for more information and a sales representative will be discuss your revenue needs.

7. I have a new starter who needs training on Hotel Cloud, do you provide on-going training?

Training is offered for all new users and regular online tutorials are also available. Hotel Cloud’s clever design makes it very easy to view and understand.

Please contact us and your sales representative will be in touch straight away to discuss your training needs.

8. My hotel is closed so are all the hotels in my market. How can Hotel Cloud help me in this situation?

When the market does recover, Hotel Cloud has a unique consumer section under its marketing feature that helps hotels better understand consumer search criteria. This is also integrated to a rate shopping feature, which will allow your hotel to better understand both your customers as well as your competitors reaction to covid-19. Furthermore the price optimisation is also adaptive to demand and business interruption, to guide hotels with their pricing decisions and not just focus on historical information.

If you have more questions about bringing your hotel safety through these times or want to know how we at Hotel Cloud can support you when the market starts to recover, please reach out to us.

9. My hotel has shut down temporarily, but I’m interested in trying new technology a try to help and direct me once we reopen. What do you recommend?

When the market does recover and hotels slowly start opening their doors, you want your hotel to respond the fastest compared to your competitors and gain every revenue opportunity possible. Using an automated RMS with concise business intelligence tools will support you to do that.

If you have more questions about bringing your hotel safety through these times or want to know how we at Hotel Cloud can support you when the market starts to recover, please reach out to us.

10. How will Hotel Cloud interpret the impact of Covid-19?

For anyone looking for some positive headline regarding the most talked about topic online, currently may seem few and far between.

Hotel Cloud have been developing support packages for hotels which are currently closed. We can now tap into your consumer search patterns, to give hotels an indicator of when to open or when to expect business to start responding positively. See your competitor’s reaction to Covid-19. Cutting-edge and adaptive machine learning (AI), developed by University of Cambridge mathematicians, which uses structured data and unstructured data to guide hotels on the best price.  Integrated Revenue Management with Digital Marketing, handing demand generation back to the revenue managers, in a simplified portal.

Questions?

Please contact us and we can discuss your requirements and the various packages we have on offer.
Welcome to the next generation RMS, mind blowing!

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